Вопросы и ответы

F.A.Q.  FREQUENTLY ASKED QUESTIONS

We want your shopping experience with LA Collection to be simple and easy!

Below are answers to frequently asked questions.

If you have a question we have not addressed or a thought you would like to share, please contact us.

 IS THE ITEM I WANT ONLINE IS FOUND ON RETAIL SHOP?

On some items, it is possible to find it on retail shop as well. We recommend you to e-mail us.

 HOW DO I CHOOSE MY SIZE?

You can refer to the SIZE GUIDE of the products, and click HOW TO MEASURE to see how to measure your body and fits the item perfectly.

 WHAT IS PRODUCT MEASUREMENT?

It is the garment measurement of items; it was measured when laid flat.

 I CANNOT FIND MY SIZE OR THE ITEM, IT IS CURRENTLY OUT OF STOCK?

Please contact us to check the availability of the products by

info@lv-collection.com

 HOW CAN I PAY? WHAT KIND OF PAYMENT METHOD DO YOU ACCEPT?

You can use Credit Cards or PayPal to pay for your order.

For Credit Cards payment, we accept VISA, MASTER CARD at this moment.

 IS IT SAFE TO PAY ONLINE?

We use PayPal as our payment gateway. PayPal is a safe and secure way to pay online-your financial details are never shared. PayPal use leading encryption and anti-fraud technology to protect your financial details.

 WHERE DO YOU SHIP TO?

At this moment, we are shipping to the following countries

– Australia
– Austria
– Brazil
– Brunei Darussalam
– Canada
– Denmark
– Finland
– France
– Germany

– Iceland
– India
– Israel
– Japan
– Kuwait
– Malaysia
– Mexico
– Morocco
– Netherlands

– Germany

– Iceland
– India
– Israel
– Japan
– Kuwait
– Malaysia
– Mexico
– Morocco
– Netherlands

– New Zealand
– Norway
– Oman
– Qatar
– Russia
– Saudi Arabia
– Singapore
– South Africa
– South Korea

– Spain
– Sweden
– Switzerland
– Thailand
– United Arab Emirates
– United Kingdom
– U.S.A.

Please contact us if your location is not listed above.

 WILL I BE CHARGED CUSTOMS AND IMPORT CHARGES?

Customs policies may vary from country to country. Non-commercial use or for personal usage of the products normally is exemption from custom duty.

 HOW LONG DOES IT TAKE FOR THE ORDER ARRIVED?

Shipping time varies with different countries, usually the delivery time is within 5-14 working days (Mon-Fri) in normal cases.

 CAN I RETURN THE ITEMS?

Please send us an e-mail to info@lv-collection.com if you would like to make a return. You can return the items for refund or free replacement. We will make refund to you by the method as you pay.

It is suggested to use shipping method with tracking number, and it is the responsibility of buyers until the items reach us.

 WHO IS RESPONSIBLE FOR THE RETURN DELIVERY CHARGE?

We’re not responsible on the return postage from your destination to our locations